I pack and post every direct order myself. Here’s what to expect.
Delivery
Direct orders go to UK addresses only, for now. Postage is free.
Orders placed before 6pm on a working day are posted the next working day. Tracking details arrive by email once your order is on its way, and most orders arrive 2 to 4 working days after you place them. Signed hardbacks are signed by me before they go in the post.
If tracking says delivered and nothing has arrived, email me and I’ll sort it out.
Returns and cancellations
You can cancel your order for any reason. Email within 14 days of receiving your book, then post it back within 14 days of that email. Ask for the return address before you send anything.
Return postage is at your cost, so please use a tracked service and keep your proof of postage. Once the book arrives back, the price you paid is refunded, postage included, within 14 days.
If your book arrives damaged or has a printing fault, send me a photo and I’ll replace it or refund you. Return postage is covered.
After you order
You’ll get one email after delivery, checking your copy arrived and asking whether you’d like to leave a review. You can ask for it to stop at any time. The details are in the privacy policy.
Contact
Geraint Thomas, trading as Lucidum Press · 23 Thomas Street, Bargoed, CF81 8JH